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Welcome to Syrtaki Restaurant Ltd!

These terms and conditions outline the rules and regulations for the use of Syrtaki Restaurant Ltd's Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Syrtaki Restaurant Ltd's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We”, “Our” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

This page sets out the terms and conditions (the "Terms") on which we, [Syrtaki] ("we", "our" or "[ Syrtaki]"), provide access to our website [www.syrtaki.co.uk] and any [Syrtaki’s] mobile application through which you ("you", "your" or the "customer”) order products (together, "the Website"). Please read these Website Terms carefully before ordering any products through the Website.

1.Terms of Use

1.    Terms of Use

o   1.1 By accessing any part of the Website (whether now or in the future) or submitting an order, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.

o   1.2 These terms and conditions regulate the supply of products to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

o    1.3 For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website [Company Website] and any [Syrtaki] mobile application through which you access and use our Website, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).

o   1.4 We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at [www.syrtaki.co.uk]Your continued use of the Website after amendments are posted constitutes an acknowledgement and acceptance of these modifications.

o   1.5 You may only use the Websites for your own domestic, private and non-commercial use.

o   1.6 The Websites and the content on it are provided for general information purposes only. They are not intended to amount to advice (medical or otherwise) on which you should rely.

These Terms were last updated on 16th June 2021.

2.    Registration

o   2.1 You will need to register an account (username and password) with us in order to access certain services available on the Website. By registering an account, you agree for us to store your personal information, such as:

§  2.1.1 Your delivery address, including the postcode;

§  2.1.2 The billing address associated with the payment card;

§  2.1.3 Your home and mobile telephone numbers;

§  2.1.4 Your email address.

o   2.2 You must be at least 14 years old to register an account, however if you are under the age of 18 years old you must ask for permission from your parent or legal guardian prior to registering an account. There are also certain additional age restrictions for use of certain services listed below:

§  2.2.1 You must be 14 or over to order online for delivery or collection; and

§  2.2.2 You must be 16 or over to opt in to receive marketing communications.

o   2.3 You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete.

o    2.4 We reserve the right to suspend or terminate your [Syrtaki] account and your access to the Website if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.

o   2.5 You are responsible for safeguarding your password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your account.

o   2.6We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

3.    Ordering

o   3.1 Orders may only be placed during our opening times which are clearly displayed on our Website.

o   3.2 You may place orders in person from a table in our restaurant (“Pay at Table”); or for collection in person (“Collection Orders”) from our restaurant; or home delivery (“Home Delivery”) by us depending on your delivery address being within our delivery area.

o   3.3 The images of the products on the website are for illustration only. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our Website.

o   3.4 Your order constitutes an offer to us. We will confirm our acceptance of your Order by sending you an email confirming the information you included in your Order (the "Confirmation Email"). These Terms and the order will become legally binding on you and us when we send you the Confirmation Email and each order shall incorporate these Terms and shall be a new and separate contract between you and us.

o   3.5 Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. If the necessary products are not available or if there is no delivery capacity, we will inform you at our earliest opportunity.

o   3.6 We reserve the right to refuse your offer should it be necessary.

o   3.6 You must be 18 years or over to order alcoholic beverages, alcohol-containing products and any other age-restricted products.

4.    Product Prices

o   4.1 All prices are listed in GBP (£).

o   4.2 The price of goods charged shall be as quoted on the Website at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your debit/credit card shall only be charged for items dispatched to you.

o   4.3 It is always possible that, despite our best efforts, some pricing on our website may not be correct. We reserve the right to refuse to process any order placed on our website based on information that may contain errors or inaccuracies, including, without limitation, out-of-date information regarding pricing or delivery. We will endeavour to inform you by email where there is a pricing mistake in an order you have placed, giving you the option of continuing to purchase at the correct price or amending the order. If we are unable to contact you, we may at our discretion, decide to cancel the order. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as genuine mispricing by us, we do not have to provide the products to you at the incorrect (lower) price.

o   4.4 Prices do not include the delivery charge. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”.

o   4.5 Where applicable, prices shown will include Value Added Tax. We endeavour to keep our website updated with prices which indicate the current rate of VAT. You will be charged the current prevailing rate on the day of your delivery.

o   4.6 Due to differing product promotions the prices displayed on the website may vary to original prices.

5.    Promotions and Discounts

o   5.1 When submitting your order details you may wish to offer to purchase the items specified in conjunction with a particular promotion or discount code. To take advantage of this facility you will need to enter the appropriate promo code with your order details, prior to submitting your order.

o   5.2 Any such order will be subject to the specific terms and conditions of the promotion in question and will be subject to availability.

o   5.3 Only one discount code of any type may be used per transaction. If we believe, in our reasonable opinion, that a discount code has been used more than once, we reserve the right, in our absolute discretion, to not apply the discount code to the transaction and to take full payment using the payment method selected, or we may elect to cancel the order entirely.

o   5.4 Offers are subject to our discretion of and may be withdrawn at any time and without prior notice.

6.    Carrier Bags

o   6.1 For both Collection and Home Delivery orders we charge a flat fee of 0.00 pence for carrier bags, per order, in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost” of the shopping cart.

7.    Pay at Table

o   7.1 “Pay at Table”, also known as “Contactless Ordering” or “QR Code Ordering”, is a technology allowing customers to place an order from a restaurant table by scanning a QR code with a smart phone camera.

o   7.2 A compatible smartphone with internet access is required to use this feature.

o   7.3 This ordering method will not guarantee full contact-free order process. Restaurant staff will fulfil the order and carry out general waiting duties, such as, but not limited to clearing tables and answering customer queries.

o   7.4 To place an order you will need to pay the full order value using an acceptable payment method (see Section 10. Payment Methods).

o   7.5 You will need to place a new order and pay in full every time you wish to order new items.

o   7.6 You must not move to another table once an order is placed unless permitted by restaurant staff.

8.    Collections

o   8.1 Your collection time slot will be set out during the Order process.

o   8.2 We will endeavour to prepare your order as quickly as reasonable possible and within your collection time slot quoted at the time of ordering. At busy times, there may be some additional waiting time.

o   8.3 If you do not collect your order within your collection time slot, the quality of your order will gradually diminish and you will not receive a refund for unsatisfactory orders caused by delays in collections by you.

9.    Home Delivery

o   9.1 The minimum order value for Home Delivery orders is £15.00 and is calculated after all discounts and promotional offers have been applied.

o   9.2 Home delivery orders will only be accepted from addresses with postcodes which lie within our delivery area.

o   9.3 Delivery period quoted at the time of ordering is only approximate and may vary. We will endeavour to deliver your order as quickly as reasonable possible.

o   9.4 Your order will be delivered to the address provided by you at the time of ordering.

o   9.5 If you fail to accept your Home Delivery at the time it is being ready delivered or we are unable to deliver at the nominated time and/or address due to your failure to provide appropriate instructions or authorizations, then the order shall be deemed to have been delivered to you.

o   9.6 In case of a late delivery, the delivery charge will neither be voided nor refunded by us.

10. Payment Methods

o   10.1 All Pay at Table orders require payment in full by debit/credit card at the time of ordering. Split payments are not possible.

o   10.2 Collection and Home Delivery orders can be paid by debit/credit card at the time of making an order or in cash upon collection in person.

o   10.3 Home Delivery orders can be paid by debit/credit card at the time of making an order, or in cash at the time of delivery. Where possible, please have the correct change ready for your delivery driver.

o   10.4

  • These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
  • We may consider and approve in our sole discretion other link requests from the following types of organizations:
    • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    • dot.com community sites;
    • associations or other groups representing charities, including charity giving sites,
    • online directory distributors;
    • internet portals;
    • accounting, law and consulting firms whose primary clients are businesses; and
    • educational institutions and trade associations.
  • We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Syrtaki Restaurant Ltd; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

    These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

    If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to . Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

    Approved organizations may hyperlink to our Web site as follows:

    • By use of our corporate name; or
    • By use of the uniform resource locator (Web address) being linked to; or
    • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

    No use of (cname)’s logo or other artwork will be allowed for linking absent a trademark license agreement.

    Iframes

    Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

    Content Liability

    We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

    Reservation of Rights

    We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

    Removal of links from our website

    If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

    Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

    Disclaimer

    To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

    1. limit or exclude our or your liability for death or personal injury resulting from negligence;
    2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
    3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
    4. exclude any of our or your liabilities that may not be excluded under applicable law.

    The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

    To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

    Refund/Cancellation/Delivery Policy

    Syrtaki Restaurant Ltd are committed to the highest level after sales support and want you to be entirely satisfied with the Products you order from our Website. If you need to speak to us about your Order, then please contact customer support as such we will always endeavor to do our best to resolve any issue with items sold by Syrtaki Restaurant Ltd. Syrtaki Restaurant Ltd do, however, have to have certain guidelines relating to the return of products.

    Refunds & Cancellations

    Once your order has been paid and confirmed you can no longer cancel your order, if you wish to seek a refund please email or call the restaurant and speak to our team who will be happy to help.

    Collection / Delivery

    When you order via the Syrtaki website or mobile apps your order will be sent directly to our restaurant. Collection orders will need to be collected from the restaurant at the estimated time. Delivery orders will need to be supplied with an address within range and the restaurant will endeavour to deliver as close to the estimated times as possible.

    Online Sale Terms

    These Terms apply to the purchase of Products via our Website. By placing an Order or by clicking to accept these terms on our Website you agree to these Terms. If you do not agree to our terms you should not place any Orders through our Website.

    This is the most current version of these Terms and is dated (15/08/2017) but we may change them from time to time without giving you notice, so you must read these Terms every time you place an Order through our Website. The Terms published on our Website at the time you place your Order will apply to your Order unless we notify you of a change to these Terms before we have accepted your Order or we are obliged to make a change to these Terms, for example, as a result of changes to the law.